KoffeePoints, plans and billing
How KoffeePoints work, what each plan includes and how billing works.
KoffeePoints
- How KoffeePoints workKoffeePoints are your monthly allowance for requesting chats, opening companies and creating growth plans. Here's how they top up and what things cost.
- What uses KoffeePointsEvery action that costs KoffeePoints, what it costs, and the things that are always free.
- Running out of KoffeePointsWhat you'll see when your balance reaches 0, what still works, and your options until it tops up.
- Refer & earn: invite friendsShare your own invite link: 10 KoffeePoints for each friend who joins, and a free coffee chat for every 3.
Plans and billing
- Free, Plus and Pro comparedWhat each plan includes: coffee chats, KoffeePoints, company access and career paths, with prices.
- Upgrading your planHow to upgrade to Plus or Pro, how you pay, and when your new limits start.
- Renewals, cancelling and refundsPlans renew every month until you cancel. Here's how to cancel, what happens next and our refund policy.
Frequently asked questions
What are KoffeePoints?
Your monthly in-app allowance for things like requesting a coffee chat, opening a company profile on the Free plan or creating a growth plan. They have no cash value and can't be sold or transferred.
When do my KoffeePoints top up?
On the 1st of every month, back to your plan's allowance: 20 on Free, 100 on Plus and 200 on Pro. Unused points don't roll over, and that includes points you earned.
Can I earn extra KoffeePoints?
Yes, two ways. Share what a company you work at is like, or how an interview went, and get 3 KoffeePoints for each set of answers, up to 15 a month. Or invite friends with Refer & earn: 10 KoffeePoints for each friend who joins with your link. Points you earn last until the end of the month. Coffee chats don't earn points. For a bigger allowance, upgrade to Plus (100 a month) or Pro (200 a month).
How much do Plus and Pro cost?
In Nigeria, or if you haven't set a country, Plus is ₦6,490 a month and Pro is ₦11,990 a month, paid through Paystack. In US dollars they're $9.99 and $16.99; in the UK £7.99 and £12.99; in the euro area €8.99 and €14.99; in Canada C$13.99 and C$23.99, paid by card through Stripe. Prices include VAT where it applies. See the pricing page
When does my upgrade start?
As soon as your payment goes through and your subscription is active, usually within a moment. Your new coffee chats, KoffeePoints and company access apply straight away. If it hasn't changed after a few minutes, choose Report a problem and pick Payments & KoffeePoints.
How do I cancel my plan?
Choose Report a problem in your account menu, pick Payments & KoffeePoints and tell us, or email hello@koffeechat.com. We'll take care of it, and you keep your plan until the end of the period you've paid for.
Can I move from Pro to Plus?
Yes, we'll do it for you. Choose Report a problem, pick Payments & KoffeePoints and tell us which plan you'd like, or email hello@koffeechat.com. Moving up is self-serve: press Upgrade to Pro in Settings → Plan & billing.
Can I get a refund?
Payments aren't refundable, except where the law requires it. If a payment went wrong, choose Report a problem, pick Payments & KoffeePoints and we'll look into it.