Renewals, cancelling and refunds
For talents and shepherdsUpdated 16 Oct 2026
Plans renew every month until you cancel. Here's how to cancel, what happens next and our refund policy.
Renewals
Plus and Pro are monthly subscriptions. They renew automatically each month, through the same provider you paid with, until you cancel. If our prices change, we'll tell you before the change affects your subscription.
Cancelling or changing your plan
You can't cancel or move to a cheaper plan from Settings yet. We'll do it for you:
- Step 1: Choose Report a problem in your account menu and pick Payments & KoffeePoints, or email hello@koffeechat.com.
- Step 2: Tell us which plan you'd like to cancel or move to. Send it from your KoffeeChat account, or include the email address you use to sign in.
- Step 3: We'll confirm once it's done.
After you cancel
- You keep your plan until the end of the period you've paid for.
- Then you move to the Free plan: 20 KoffeePoints a month, and 2 coffee chats counted over the life of your account, including chats you booked on a paid plan.
- Everything you've made stays yours: your growth plans, your career ladder and your chat history.
- Shepherds: once a paid plan ends, Pro on us applies again. If you've completed 3 coffee chats this month or last month, Pro is on us. Pro on us
Refunds
Payments aren't refundable, except where the law requires it. If a payment went wrong, for example you were charged twice, choose Report a problem and pick Payments & KoffeePoints, and we'll look into it.