Get help
Report a problem, follow up on a report and reach the team.
Get help
- Reporting a problemTell us what went wrong, add screenshots, and how and when we reply.
- Following up on your reportsSee what's happening with each report, reply to us and add more detail.
- Reporting abuse or feeling unsafeWhat to do if someone makes you feel unsafe, and how we handle safety reports.
- Contacting the KoffeeChat teamThe best way to reach us for help, feedback, privacy questions and anything else.
- Beta testers: vote, comment and suggest ideasJoin beta testers to vote on what we build next, comment on ideas, suggest your own and try new features early.
- Earnings and Peers previewsEarnings and Peers moved from the talent profile to Beta testers, as previews with example figures.
Frequently asked questions
How do I report a problem?
Choose Report a problem in your account menu, pick what it's about, tell us what happened and add up to 3 screenshots. We reply by email and under Your reports.
How do I contact the team?
In the app, use Report a problem in your account menu. For privacy or data requests, or if you can't sign in, email hello@koffeechat.com.
Can I report a problem without an account?
Reports need you to be signed in. If you don't have an account, or can't sign in, email hello@koffeechat.com and tell us what's happening.
How do I know what's happening with my report?
Open Your reports to see each report's status (Received, We're on it, Waiting on you, Resolved or Closed) and our replies. We also email you and send a notification when we reply.
What is Beta testers?
A board of features we're thinking of building. Anyone signed in can look; choose Join beta testers in your account menu (one click) to vote, comment, suggest your own ideas and try new features early.
Who can see the ideas I suggest?
Only you and the KoffeeChat team, until we publish an idea on the board. Then everyone signed in can see and vote on it, with your first name and last initial as the person who suggested it, unless your profile was hidden from shepherds when we published it or is hidden now. Your own description stays private: the team writes the summary on the card.
Where did Earnings and Peers go?
They moved from the talent Profile to Beta testers, as previews with example figures. Join beta testers, then open Earnings or Peers under Try it early.