Help centre
How can we help?
Guides and answers for talents, shepherds and organisations on KoffeeChat.
Popular right now
Start here
For shepherds
For talents
Explore industries and real companies, open company pages and write reviews.
10 articles · 7 questions
Find a shepherd, book a chat in three steps and make the most of it.
17 articles · 13 questions
Your career ladder, other paths, growth plans and hand-picked resources.
11 articles · 8 questions
How KoffeePoints work, what each plan includes and how billing works.
7 articles · 8 questions
For everyone
Talk to the people you're having coffee chats with.
5 articles · 4 questions
How chat ratings, Kofi summaries and company reviews work.
5 articles · 4 questions
Signing in, your details, notifications and deleting your account.
7 articles · 4 questions
Report a problem, follow up on a report and reach the team.
6 articles · 7 questions
Frequently asked questions
See all questionsIs KoffeeChat free?
Yes, it's free to start, and coffee chats themselves are free: shepherds volunteer their time. The Free plan includes 2 coffee chats in total and 20 KoffeePoints a month. Plus and Pro give you more chats every month and a bigger KoffeePoints allowance. Plus opens every public company, and Pro opens every company, public and private.
How much does a growth plan cost?
Creating a growth plan uses 2 KoffeePoints. Opening a plan you've already created, ticking tasks and browsing its resources are always free.
What are KoffeePoints?
Your monthly in-app allowance for things like requesting a coffee chat, opening a company profile on the Free plan or creating a growth plan. They have no cash value and can't be sold or transferred.
How do I become a shepherd?
Create an account and choose I'm a Shepherd under How will you use KoffeeChat?. Tell us your name and we set up your shepherd profile. Our team reviews every new profile, and we email you and let you know in the app as soon as you're approved. Adding your LinkedIn on Your profile speeds up the review.
Are ratings anonymous?
Yes. A rating is shared only together with ratings from at least 3 different people, and people see an average, the most common chips and Kofi's summary, never who said what. Your written comment is never shown to the person you rated.
Can I be a talent and a shepherd?
Yes. As a shepherd you can plan your own next move on Grow, and book peer coffee chats with fellow shepherds from Network in the same three steps talents use. If you've also set up the talent side, Shepherd dashboard in your account menu takes you back to your shepherd pages.
Which countries does KoffeeChat cover?
Company information covers Nigeria, Kenya and the United Kingdom, including UK employers licensed to sponsor visas. Shepherds can be anywhere, and every time is shown in your own time zone. You need to be 16 or over to use KoffeeChat.
How do I restart the tour?
Open your account menu and choose Take the tour. Talents can also go to Settings → Onboarding tour and press Restart tour.